Last Updated: October 20, 2026
Loonbitca is committed to protecting the privacy and security of personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page outlines how we comply with GDPR requirements and explains your rights regarding personal data.
Loonbitca acts as the data controller for personal information collected through our website and services.
Contact details:
Loonbitca
372 Bay Street, Suite 1800
Toronto, ON M5H 2W9
Canada
Email: [email protected]
We process personal data only when we have a lawful basis, including:
Under GDPR, you have the following rights regarding your personal data:
You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies if your request is clearly unfounded or excessive.
You have the right to request correction of any information you believe is inaccurate or incomplete.
You have the right to request deletion of your personal data under certain conditions, including when the data is no longer necessary for the purposes it was collected or when you withdraw consent.
You have the right to request restriction of processing your personal data under certain conditions, such as when you contest the accuracy of the data.
You have the right to object to our processing of your personal data under certain conditions, particularly when processing is based on legitimate interests or for direct marketing purposes.
You have the right to request transfer of your personal data to another organization or directly to you, in a structured, commonly used, and machine-readable format, under certain conditions.
When processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, though this may be extended by two additional months for complex requests. We will inform you of any extension within the first month.
We may request specific information from you to confirm your identity before processing requests.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
If we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or adequacy decisions.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk to your rights and freedoms, we will also notify you directly.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods vary based on data type and purpose.
Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
We do not engage in automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of alleged infringement.
We may update this GDPR compliance statement periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through our website.